Senture provides full-service, government-compliant contact center operations, including customer service, helpdesk/technical support across all tiers, and back-office services. We work with all major CCaaS and CRM platforms, enabling seamless integration with client systems and rapid program stand-up.
Our people are core to our success and consistent achievement against Customer Satisfaction (CSAT) and Net Promoter Score (NPS) metrics. Senture’s culture fosters passion for helping others, accountability, and empathy. Our employees take pride in exceeding client expectations.
Strengthened by in-house training, quality assurance, and workforce management teams, we deliver adaptable, high-performing operations. To date, Senture has never lost a client due to performance or quality issues, and clients frequently extend services beyond the initial scope.
Our in-house training team delivers role-specific, program-aligned instruction using a blended learning model. This includes instructor-led courses, interactive eLearning, simulations, and hands-on practice tailored to each client’s systems and requirements. We focus on accelerating speed to proficiency, improving retention, and ensuring employees are prepared to meet performance goals from day one.
Our dedicated WFM team uses advanced forecasting, scheduling, and real-time monitoring tools to ensure the right people are in the right place at the right time. We adapt quickly to fluctuations in volume, optimize staffing to meet service-level agreements, and minimize idle time without compromising quality.
Our QA specialists conduct regular call monitoring across all channels (phone, chat, webform, postal mail, etc.), scoring, and feedback sessions to ensure performance aligns with client standards and regulatory requirements. Using Lean Six Sigma frameworks, we identify trends, pinpoint root causes, and recommend targeted coaching to drive measurable gains in Customer Satisfaction (CSAT), Net Promoter Score (NPS), and first-contact resolution.
Government agencies are delivering faster, more reliable public support by modernizing contact center operations with Contact Center as a Service (CCaaS).
Unlike on-premises contact centers, CCaaS delivers all the needed tools—voice, chat, email, workforce management, analytics, and more—through a secure, cloud-based platform. It eliminates the burden of managing infrastructure on-site, enabling agencies to operate with greater flexibility, support remote teams, and respond to change in real time.
CCaaS empowers agencies to scale quickly, update capabilities seamlessly, and meet rising service expectations—while improving efficiency and reducing costs.
Senture designs and deploys secure CCaaS solutions that integrate AI, automation, and human-centered workflows — customized to your agency's mission, aligned with your budget, and built to support the future of public service.
Amidst challenges of scalability, high infrastructure costs, and lack of flexibility faced by traditional contact centers, CCaaS emerges as a valuable solution,
providing government agencies with a cost-effective, scalable, and agile customer interaction.
We go beyond assessments. We delve deep into your operations, leveraging industry expertise and advanced analytic, to uncover hidden bottlenecks and opportunities. Our multifaceted approach tackles challenges across the entire CX spectrum, from care and tech support to training and employee well-being.
Senture’s engagement services include secure, high-volume mailroom and back-office operations. We combine automation technology and skilled teams to manage every stage of document handling — from inbound mail and data capture to complex outbound communications and fulfillment — with speed, accuracy, and security.
For one federal government client, Senture processes ~3 million outbound letters annually across 30 letter types. For another, we’ve handled 150,000+ inbound correspondence (including 72,000 return mail) and 950,000+ outbound letters from 2022 to 2025.
Break language barriers with precision and speed. Our comprehensive language services ensure effective communication across government programs and public services. We provide a full range of translation and interpretation solutions — from healthcare and disaster relief to law enforcement, homeland security, housing, and municipal services.
✔ Job seekers — please visit our Careers Page or email careers @ senture.com.
✔ Current employees — please contact your supervisor, manager, or a department contact listed in the internal directory.
