Who We Are.
A Large Business with the Personal Touch of a Small Company.
Our Passion to Deliver a Satisfying Customer Experience—at Scale—Defines Who We Are.
When Senture was founded in London, KY, 17 years ago, we were a regional small business startup providing domestic call center customer service and help desk support.
Fast forward to today and we’re an award‑winning large business of brilliant teams and strategic partners, using best‑in‑class technologies and advanced analytics to provide scalable multichannel Contact Center/BPO solutions to government and private sector clients nationwide. But we’re still lean enough to be an agile, responsive partner—meeting exacting customer care expectations, solving complex customer experience challenges, and delivering rewarding customer interactions every day, every time.
What We Do.
Your One‑Stop Shop for Scalable Multichannel Contact Center/BPO Support . . . We Live, Breathe, and Think It 24/7/365.
Thinking Ahead Today . . . So You Stay Ahead Tomorrow.
Connecting clients to customers, solving problems, answering questions, upselling products and services, transforming relationships, creating more human connections. It’s all in a day’s work for a multichannel Contact Center/BPO solutions partner like Senture . . .
- Deploying best‑in‑class IP‑based customer experience technologies to provide flexible access to Contact Center tools and BPO services and enable richer digital outcomes
- Integrating, simplifying, and optimizing every customer interaction touchpoint, building value no matter the channel accessed—phone, email, fax, IVR, TTD/TTY, IM chat, direct mail, web collaboration, video
- Being an extension of clients’ businesses, brands, and teams—steeping ourselves in their culture and providing knowledgeable agents to answer questions as if clients were responding themselves
- Empowering our amazing front‑line employees to engage with customers … giving them the information they want … in the interaction channel they want … at the time they want to access it … quickly and easily
- Driving revenue, delighting customers, increasing brand loyalty
We do all this to deliver what matters most to our clients … long‑standing, loyal customers and long‑lasting, fruitful relationships.
Yesterday, Great Customer Service and Customer Satisfaction were the bywords.
Today, Superior Customer Experience is the hallmark of Senture’s Contact Center and BPO offerings … giving clients the ultimate competitive advantage.
- 100% U.S. Based Operations—Professionally trained agents with superior product and service knowledge who understand American customer service standards … handling contacts 24/7/365, providing uninterrupted service nationwide
- Workforce Optimization—Innovative staffing strategies to rapidly scale operations, optimize agent deployments, respond to contact volume fluctuations, lower your costs
- Long‑Term Provider—Technically, operationally, programmatically complex customer experience solutions … turning problems into results
- Multichannel—Full‑service, overflow, after‑hours, peak volume support . . . interacting with customers via voice, IM chat, web collaboration, email, etc.
- Unlimited Scalability—Agility in adding agents, ramping up or down, reconfiguring infrastructures
- Geographically Separated Locations—6 modern facilities; 2,900 seats; 2,100+ professionals; more than 100M interactions annually, with the ability to handle 12M+ calls a month
- On‑Premise and Virtual Agents—Providing flexibility based on client need
Our small business startup spirit still beats within us … personalizing every client relationship … understanding customer wants, needs, and expectations … building value at each touchpoint … and making the customer experience better across all interaction channels. All the time.