Senture is all about the people.

  • Our mission

    We provide nimble BPO services to a variety of clients by leveraging our people, technology, and partnerships.

  • Our vision

    Be a trusted long-term partner for our clients by enhancing the customer-service experience and optimizing value.

  • Our values

    We do the right thing. We empower our people. We care to be great. We perform for our clients.

Meet the team.

Our leadership team knows how to shape success.

( Click on names for more info )

Our story begins here.

For over 18 years, Senture has been delivering transformational BPO services and solutions on a global level, across a dynamic range of industries. Senture is the largest pure-play Contact Center in federal government today, providing fundamental support that is paramount for a citizen-first experience. Our accelerated and continual growth has provided us with greater opportunity to serve our industry partners and clients on a Federal, State and Local level.

But Senture hasn’t stopped there! As a values-driven, nimble organization with a central vision, we continue to expand our services and best practices on a commercial level as well. With new and innovative solutions, Senture continues to secure its place as a disruptive thought innovator in customer satisfaction across multiple commercial verticals including healthcare, hospitality and tourism, and financial services.

We council and advise our clients to rejuvenate the customer journey through individualized interactions on a mass scale, while maintaining a personal touch. Our multichannel consulting solutions provide businesses with the strategies needed to exceed goals and drive customer satisfaction. We use our expertise to identify opportunities for growth, profitability, and to provide insights for complex challenges. Senture operates by the highest ethical standards of integrity and honesty. By building strong relationships with our employees, clients, and – ultimately – the citizens we serve, we create a productive culture empowered to accomplish missions in meaningful ways.

  • In 2003, Senture launched a contact center to offer support where organizations need it most— with their customers.

  • 2003, 2004, 2006 – PRIDE Sponsor Awards

  • 2004 & 2006 Team Club Awards – March of Dimes

  • 2007 Contract with US Bank

  • 2007 Top Team Per-Capita Award – Relay for Life

  • 2007 MILES Appreciation Award

  • 2011 Patriotic Employer Award

  • 2011 Travel contract

  • 2012 Contract with governmental agency

  • 2013, 2014, 2015 Benchmark Portal Call Center Award

  • 2015 & 2016 Healthcare contracts

  • 2017 Business of the Year – London Laurel County Chamber of Commerce

  • 2017, 2018, 2019, “Fastest Growing Private Companies in America” Achievement

  • 2017, 2018, 2019, 2020 “Best Places to Work in Kentucky” Award

  • 2021 COVID surge contract