Our story

Ron Dull leads the U.S. Public Sector market for Teleperformance, as President of Teleperformance Government Services and President of Senture, LLC, a recent acquisition by Teleperformance in 2021. The U.S. Public Sector market includes U.S. federal, state and local governments, as well as education and select other highly regulated industries. Ron has over 30 years in providing consulting and business process outsourcing services primarily related to citizen and customer care for government and other industry clients. Before Teleperformance and Senture, Ron served in senior leadership roles supporting public sector clients at Accenture, Concentrix, Sutherland Global Services and Lookout Advisors. Ron’s experience includes driving significant transformation and citizen care optimization at such clients as U.S. Postal Service, U.S. Centers for Medicare & Medicaid, U.S. Department of Homeland Security and a number of other U.S. federal and state agencies.

A 25+ year veteran of Managed Services Business Process Outsourcing in the U.S., Bob is skilled in leadership of teams, day-to-day operations, strategic planning, and government relations. Bob comes to Senture with over decades of experience modernizing government operations to improve citizen engagement and outcomes. Bob served as a commissioned officer in the U.S. Army, holding operational, combat and leadership positions. His service has led him to Europe, the Mideast, and Asia, to include deployment to Operation Desert Shield and Operation Desert Storm.

A 30 year veteran of Managed Services Business Process Outsourcing in the U.S., Michael Bryant leads the Business Development work for Teleperformance’s U.S. Federal, State and Local Government practice.  The Teleperformance acquisition of Senture, LLC in 2021 brought about a renewed focus on the growth of services provided by Teleperformance in the U.S.  Michael joined the Senture team in 2012 and has been instrumental in growing the business unit’s annual revenue from $12MM in 2012 to nearly $200MM in 2022.  Through a combination of prime contract awards, subcontracting through strategic industry leader and small business partnerships, and with a focus on execution to support growth of embedded base operations, Michael has achieved the successful pursuit of more than a billion dollars in meaningful managed services work.  Michael supported Program and Operations Management for the Center for Medicare and Medicaid Services, the U.S. Census Bureau and the Defense Health Agency, and has worked for firms such as Pearson Government Solutions, Vangent, Xerox Services and now Senture/TP Government Services.  His unique combination of both strategic and tactical experience serves to build agency and partner trust and confidence in the space.

John has over 20 years of experience in Customer Service operations. He loves problem-solving and process improvement when working with customers. John enjoys fishing, riding his road bike, and serving as a board member for non-profits he supports. 

John’s leadership is shaped by over 20 years of experience in Customer Service operations. He is passionate about problem-solving with customers and process improvement. John enjoys fishing, riding his road bike, and volunteering with a variety of charitable causes.

With over 20 years of call center leadership experience, including 10 years in government call centers, Roel is responsible for Senture’s Operations and Program Management teams. In 2020, Roel launched Senture’s McAllen Texas call center and has led its growth in the Rio Grande Valley to over 2,000 employees. He is proud to have helped create the culture and family-like environment that, employees say, make Senture an ideal workplace. Roel credits his wife and three children as his motivation and enjoys spending his free time with his family traveling, attending concerts, and engaging in his children’s sport and school activities. 

Kirk is responsible for Business Development in the Northeast. He is skilled at making connections at all levels of an organization and enjoys generating conversations that lead to solving problems for clients.  Outside of work, Kirk loves all sports, being outdoors and anything involving his family.  

Chad is a seasoned professional based in the Phoenix area, specializing in business development across the western United States. With an extensive background spanning 24 years, in both public and private sectors, Chad has honed his client-focused approach through various roles in service delivery and business development. Outside of work, Chad prioritizes spending quality time with his family, maintaining his fitness, and golfing.

With over thirty years of professional services delivery experience, Scott's knowledge and expertise spans a broad range of sectors, including contact centers, enterprise IT services, and Medicaid enterprise solutions. He excels at helping customers tackle complex challenges, consistently delivering innovative solutions that drive their success.

Based in Indiana, Scott enjoys spending time with his wife and three daughters. When he's not working, you'll find him playing guitar, discovering new restaurants, and travelling.

A 25+-year veteran of the BPO industry, Scott started as a call center agent. Now as a Vice President, he leads with deep understanding of the full customer journey, both operationally & strategically.  Since 2015, he’s played a pivotal role in driving Senture’s performance across healthcare and government programs, including U.S. Department of Health and Human Services (HHS) and the Defense Health Agency. His leadership consistently focuses on execution, accountability, and partnership. 

Awilda brings 15+ years of leadership experience in digital systems, contact center implementation, and project portfolio management, aligned with federal and state regulations, ACA, and NIST IAM standards. She has successfully led multi-year product development initiatives, managed multimillion-dollar budgets using NPV forecasting, and overseen complex, concurrent projects. Her experience spans culturally diverse teams, driving transformation in government healthcare, HR, contracting, finance, and IVR systems.

She has directed cross-functional teams to deliver strategic outcomes for government clients, including the DC Exchange System and Provider Data Management System, and led legacy system modernization efforts.

With over 13 years of BPO Contact Center management experience, James has worked from contact center agent to VP of Support Services. In his current role, he leads continuous improvement projects and the following teams: Training, Talent Acquisition, Workforce Management, Quality Assurance, and Project Management. James is tasked with strategically introducing AI-enabled tools to drive performance improvements, cost reduction, and process improvement. He leads through open communication and champions Lean Six Sigma, digital transformation, and overall process excellence.