Customized Training . . . Best‑in‑Class Multichannel Technology.
Rewarding Customer Interactions . . . Superior Retention Outcomes.
Every year, across the nation, Senture brings together best‑in‑class multichannel technologies, proven workflows, and caring agents to deliver millions of rewarding customer interactions for government and private sector clients. Powered by customized training in your service or product, our inbound Contact Center outsourcing efficiencies improve quality scores, achieve higher retention rates, and convert sales at a lower price. So rest assured … we have your back when it comes to customer care, technical support/help desk services, and sales conversions. They’re all we do … all the time.
- 100% U.S.‑based agents promptly gather information upon contact to classify the customer’s issues, using flexible scripts to ensure the interaction runs smoothly
- Agents are fully knowledgeable in what your product or service does and available 24/7 via multichannel touchpoints (phone, email, social media monitoring, IM chat, IVR, etc.) to cater to all urgency levels
- 7 Contact Centers/~3,400+ workstations let us handle ~15+ million calls a year
I just want to let you know how AMAZING you are and what you have accomplished. Even with [client] system issues, you have overcome extraordinary call volumes, significantly reduced handle time from 11 minutes down to 8 minutes, brought our average speed to answer down from hours to minutes—and many days down to just seconds. Your willingness to learn new things and jump in with both feet has helped us clear our backlog.”
Our Clients Benefit When They Outsource Customer Care Calls, Emails, and IM Chats to Senture.
- Improve and maintain brand loyalty
- Qualified agents upsell and cross‑sell your products and services
- Lower customer churn and higher profitability
- Promotion of new product or service offerings
- Multichannel customer interaction outsourcing platforms for 24/7 support
- Proactive, compassionate customer care approach
I wanted to reach out and thank you and the team for rallying. If Senture had not stepped up, I am sure that the team would not have been able to deliver the service to our beneficiaries that we promised. Thanks for the partnership, your personal engagement and doing things differently in order to support our mission of delivering excellent service to those deserving beneficiaries that we have the honor and privilege to serve.”