The Senture Advantage . . . Embracing the Power of Technology.
Alleviating IT Stress, While Improving Brand Loyalty.
Senture has extensive experience providing outsourced help desk/technical support Contact Center solutions. Our customized training and advanced technology ensure that our highly trained agents optimize first call resolutions and deliver an unparalleled customer experience. We have the experience and operational efficiencies needed to help you lower your help desk/technical support costs and improve your first call resolution rates. We handle it all—from technical support to customer care—with the quality and dedication you expect from an industry leader.
- World‑class support experience each and every time
- Help customers across channels and use data from every interaction to continuously improve processes and implement savings
- Support multiple channels (voice, email, IM chat)
- Virtual queuing and web click‑to‑call
- CRM integration and flexible IVR configuration
Our Clients Benefit When They Outsource Help Desk/Technical Support to Senture.
- Lower cost for support
- Improved first call resolution rates
- Highly trained agents who understand processes/products inside out
- Reduced talk time
- Ability to leverage problem‑solving techniques
- Improved and maintained brand image and loyalty
“I want to give a special thanks to Megan, Blythe, Brandon, and Moises for getting through all the scripts in a timely manner and driving this process forward. You all have done a great job in getting through all this material. Thank you as well to Lindsay, Chris and the larger development team for making this possible. It was no small task getting to this stage, so kudos to the team for all the great work.”
~Federal Government Client