Turning Contacts into Loyal Customers.
Senture Helps Increase Order Size, Raise Conversion Rates, and Reduce Churn.
Senture uses an all‑encompassing Contact Center customer acquisition and retention model that effectively turns prospects into customers and customers into loyalists, enabling our government and private sector clients to grow their base and boost revenue. From prospects arriving at your website or calling your toll‑free number to qualified leads opening your email solicitation or responding to a non‑voice automated offering, we know how to capitalize on these practices and nurture those much desired long‑lasting relationships. Our motto is “happy customers = customers for life” and we can make it happen for you.
- Customized training and advanced technology to ensure that agents optimize every contact by increasing sales and upsells, while providing an unparalleled customer experience
- We capture customer feedback across channels, engage customers with compelling digital experiences, and keep pace with customers’ constantly changing behaviors
- We specialize in retention—from customers calling to cancel a subscription to advanced retention training sessions, our agents quickly and compassionately identify the reason the customer is canceling and then use the opportunity to resell the benefits and value of the product or service
- Agents use conversational techniques, focusing not just on retaining the customer today, but on educating him or her and developing a trusting relationship to ensure long‑term loyalty and a positive experience with your product or service
- We achieve exceptional customer retention rates by using trained agents, customized scripted objection handlers and rebuttals, cross‑selling and downselling, and frequent QA monitoring and quality management
Our Clients Benefit When They Outsource Customer Acquisition & Retention Calls to Senture.
- Higher close ratios
- Lower cost of sales
- Greater top‑line revenue
- Higher customer retention rates
- Improved process efficiencies with orders
- Increased average order size
- Increased incoming leads
- Improved scalability during seasonal spikes
“Just want to send a KUDOS to Rebecca. The customer said that she received the best customer service that she has ever received in her life. She was very thankful that Rebecca could help her through this stressful transition period.”