Senture … Trusted Provider of Customer‑Centric Contact Center/BPO Solutions for Government and Private Sector Clients.
Creating more efficient operations, reducing staff workload, providing a one‑stop information hub, and presenting a human face to your customers.
We combine industry best practices, best‑in‑class multichannel technologies, an educated and motivated workforce, and proven training approaches to deliver a consistent experience across all contact channels while increasing customer satisfaction and reducing client costs.
Senture’s Multichannel Contact Center Services
- 24/7/365 live customer service representatives and IVR
- Customer care inbound/outbound calls
- Knowledge management systems for IVR‑ and web‑based customer self‑service
- Image‑based correspondence processing and workflow systems
- Multilanguage support
- Services for the hearing‑impaired and others with special accessibility needs
Our Contact Centers also serve as front end for the full range of back‑office BPO services—from data management to order fulfillment to name just a few.
Senture’s BPO Services
- Data management, data conversion, and data verification
- Help desk and mailroom support
- Order fulfillment, delivery, and tracking
- Imaging solutions/image‑based correspondence processing and workflow systems
“Senture is focused on providing excellent customer service while balancing the business needs in terms of compliance to AHT, process, and quality scores.”