Meet Our Senior Leadership Team.

Dedicated to Putting Your Customers First.

Collective Ingenuity at Its Best . . . Inclusion, Collaboration, Service.

Effective teamwork, passionate leadership, missionfirst focus … these qualities define our Senior Leadership Team and have shaped Senture’s success as one of the most trusted Contact Center/BPO partners in the government and private sector arenas. Our proactive senior leaders come from all walks of life and drive results by working shoulder to shoulder with clients throughout the project lifecycle to deliver amazing customer experiences and enhance brand reputation—from government helplines to consumer support centers.

Jim Gayhart, CPA | President

Jim oversees Senture’s day to day operations – directing technology decision making, overseeing strategic direction, and serving as Executive sponsor for client program and relationship management. He makes sure every client partnership has high visibility within the executive ranks. With Senture since the beginning, he previously served as President of Amerestate Realty, Inc., where he provided oversight and direction, and as Audit Manager at Deloitte Touche. Jim is a licensed Certified Public Accountant (CPA) and when he is not working, you will find him on the golf course or traveling with his family.

Subject matter expert in creating value from client and strategic partner relationships and developing market positioning strategies.

Vicki Blair, SPHR | Director, Human Resources

Vicki has 30 years of experience in recruiting, hiring, and providing human resources (HR) lifecycle support. Her background in the Contact Center domain spans 20 years, where she has provided HR direction for more than 3,000 employees. Employed by Senture since 2003, she received her Senior Professional in Human Resources (SPHR) certification from the Society for Human Resource Management in 2000. Vicki, who lives in London, KY, with her husband, is a bestselling novelist in her spare time. Her suspense thrillers “Gravy, Grits, and Graves” and “Halos, Hollers, and Hell” are fan favorites on Amazon.com, earning rave reviews.

Subject matter expert in providing HR direction for large‑scale Contact Center operations.

Michael Bryant | Vice President, Business Development

Michael has more than 18 years of experience in building out, deploying, and leading multisite, multichannel Contact Center operations for government and private sector projects. He specializes in planning and resource management, operations management, project management, client relationship management, business analytics, business process review, thirdparty vendor management, and contracts. Michael enjoys hunting and lives in Corbin, KY, with his wife and 3 kids.

Subject matter expert in finance, technical support, healthcare, educa­tion services, and national interest.

Stephanie Fouts, PMP | Director, Program Management

Stephanie is a Project Management Professional (PMP)certified senior customer service professional with 29 years of experience providing technically demanding largescale government and private sector Contact Center and help desk environments with statistically driven, continuous improvementbased performance management to advance workforce and operational improvements. Employed by Senture since its inception and holding Nortel, Noble, and Verint certifications, Stephanie is active in her church, the Kentucky Angus Association and Auxiliary, and the London Women’s Club. She enjoys traveling, reading, and spending time with family and friends.

13 years’ federal Contact Center experience, manag­ing 2,200+ employ­ees for multiple Department of Education programs, the CMS BCC 1‑800‑MEDICARE Helpline, USCIS National Customer Service Center, and more.

Shauna Leis | Director, Process Improvement

Shauna is a team-oriented leader with a background spanning 24 years on the customer service front lines at Amazon and Lexmark before joining us. Here, she oversees, leads, and grows continuous process improvement, leadership development, and new initiatives to improve the efficiency and profitability of each contract in our portfolio. In her spare time, Shauna mentors survivors of sexual exploitation and coaches track at a local middle school. She lives in London, KY, with her husband and 3 kids.

Subject matter expert in driving customer obsession/ownership across all organizational levels.

Jose Martinez, CPA, CMA | Vice President, Call Center Operations

Jose is responsible for Senture’s finance functions, having joined the company in July 2009. He earned a B.A. in General Management from Tusculum College and an M.S. in Business Administration from Lincoln Memorial University and is both a Certified Public Accountant (CPA) and a Certified Management Accountant (CMA). Before coming to Senture, he was a financial analyst at Lexmark International. He also held a finance leadership position with Southeastern Kentucky Rehabilitation Industries where he started his finance career. Jose, his wife, and 3 kids reside in Annville, KY.

Subject matter expert in financing strategies, analysis, forecasting, and budget management to support company growth goals.

Brad Thomas | Director, Information Systems (IS) Services

Subject matter expert in managing complex, technically demanding IS platforms supporting multichannel technologies.


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