GSA (Government Services Administration)

Government Services Administration Federal Service Desk

 Challenge

Senture currently supports GSA Federal Service Desk (FSD) project. Vendors who wish to conduct business with the Federal Government must complete a Central Contractor Registration. The FSD program provides assistance with this process. 

Solution

  • Senture agents assist callers in setting up new contractor registrations, password resets and establishing site IDs 
  • In addition to fielding general inquiries concerning registering to conduct business with the Federal Government, Senture agents also assist Central Contractors in determining if they qualify as a small business under Small Business Administration guidelines
  • Utilize RightNow as the knowledge base and CRM platform